Privacy Policy

This website is operated by Advanced Property Maintenance, based in Bendigo, Victoria. In this policy, “we” and “us” mean that business. Optional: if you want this shown, I need you to confirm your registered name and ABN, as you want them shown.

If you want to talk to us about anything on this page, email enquiries@advancedpropertymaintenancebendigo.com.au or call 0497 560 949.

What you send us through the quote form. The form asks for your name, phone number, email address, the suburb or town the job is in, the service you are after and a description of the work. You can also attach photos of the job, and we get whatever information those photos contain — including, on many phones, the location where the photo was taken, which is stored inside the image file itself.

What you tell us another way. If you ring us or send an email, we have whatever you tell us in that call or message, and your number or address.

What the website records by itself. Like nearly every website, the server that hosts this one keeps a log of requests: the IP address the request came from, the page asked for, the time, and the browser and device type reported by your browser. Our analytics and advertising tags collect a similar picture of which pages were visited and how people arrived. This is covered in more detail below.

We do not ask for, and have no use for, financial details, identity documents or any of the sensitive information the Privacy Act treats specially. Please do not send them through the form.

We use what you send us to:

• work out what your job involves and prepare a quote for it;
• contact you about that quote and about the work if you go ahead;
• organise and carry out the job, and keep a record of what was done;
• answer a question you have asked, and keep our own records of the enquiries we have received; and
• understand which pages of this site are useful, so the site is easier to use than the one it replaced.

We do not add you to a mailing list because you asked for a quote, and we do not send marketing you have not asked for.

When you submit the quote form, the details and any photos are emailed to us, and a record of the enquiry is stored on the server that runs this website so that nothing is lost if an email goes astray. A short notification is also pushed to a phone so that an enquiry is seen promptly. Those systems are run for us by the business that builds and maintains this website, under our instructions.

We do not sell your information, we do not trade it, and we do not hand it to other businesses to market to you.

The only parties who handle it are the service providers that make the site and our email work: our website and email hosting provider, the provider who maintains this site and its enquiry system, and Google, through the analytics and advertising tags described below. Each of them handles it to deliver the service and nothing else.

We may also disclose information where the law requires it — for example, to a court order or a lawful request from a government agency.

Enquiries are kept in our email and in the enquiry records described above, on servers protected by access controls and passwords, and only the people who need to see an enquiry to quote or do the work have access to it.

We keep quote enquiries for as long as they are useful — a quote often turns into a job months later, and a record of work done on a property matters if you call us back about it years afterwards. When information is no longer needed for any of the reasons above, we delete it. No system is perfectly secure, and we cannot guarantee the security of information while it travels across the internet to us.

A cookie is a small file a website asks your browser to keep. This site does not use cookies to run itself — nothing here needs a login or a shopping cart. The cookies set on this site come from the Google tools below, and they are used to tell one visit apart from another and to measure advertising.

You can block or delete cookies in your browser’s settings, and you can set most browsers to tell you when one is being set. Blocking them will not stop this site working.

We use Google Tag Manager to load our measurement tags, Google Analytics to understand how the site is used, and Google Ads conversion tracking to see which ads lead to an enquiry. Between them these collect your IP address, the pages you look at, how you arrived at the site, and general device and location information at about the level of a town or city. We use them to analyse the site and our advertising in aggregate — we are not trying to identify you personally, and we do not upload your name, phone number or email address to them.

If you arrive from a Google ad, the phone number shown on the page may be a Google forwarding number, in which case Google records that a call was made and how long it lasted. We see the call in the same way we see any other — it rings the same phone.

You can opt out of all of this:

• Install the Google Analytics opt-out browser add-on, which stops Analytics measuring you on any site.
• Turn off ad personalisation in My Ad Centre on your Google account.
• Block or clear cookies in your browser, as described above.

How Google itself handles this information is set out in the Google Privacy Policy.

You can ask us what personal information we hold about you and we will tell you. You can ask us to correct it if it is wrong, and you can ask us to delete it — email enquiries@advancedpropertymaintenancebendigo.com.au and say what you would like done. We will usually come back to you within a few days, and there is no charge for asking.

If we cannot do what you have asked — because we need the record for a job we are part way through, or the law requires us to keep it — we will tell you why.

The Privacy Act 1988 (Cth) and the Australian Privacy Principles set the standard for handling personal information in Australia. Most small businesses, including businesses with an annual turnover under the three million dollar threshold in that Act, are not bound by it. We handle your information in line with the Australian Privacy Principles regardless, because they are a fair description of how a business ought to treat the details a customer hands it.

If you think we have mishandled your personal information, tell us first — email enquiries@advancedpropertymaintenancebendigo.com.au with what happened and we will look into it and write back to you.

If you are not satisfied with how we deal with it, you can raise it with the Office of the Australian Information Commissioner at oaic.gov.au, which is the body that oversees privacy in Australia and takes complaints from the public.

If what we collect or how we use it changes, we will update this page and change the date at the top of it. This version is dated 21 September 2026.

Questions about any of this are welcome on 0497 560 949 or through the contact page.